Friday, March 17, 2006

Email or Ymail! aka Yahoo SUCKS!

After moving my mail server to a new IP number, I noticed that when sending emails to Yahoo they where going to the bulk folder.
Looking at the full headers showed a filed: X-YahooFilteredBulk

I figured that I should send an email to yahoo to see what’s going on.
Although I had included all required information, first they asked for more information, message headers etc. I did send them all the information. 27 hours later, they send me the email at the end of this posting!

This has to be the most retarded application I have ever seen!
What can you possibly answer to questions like:

1b. ... please explain your purpose for sending email to Yahoo! users.


I guess Yahoo’s answer to SPAM is:
Everything is SPAM! Unless you answer 17 totally stupid questions and if we feel like it, we may deside that we will accept mail from your mail server.

Blocking mail servers for SPAM, I understand! But blocking servers for NO REASON???

I do NOT send SPAM!
I do NOT allow mail relaying!
I am NOT blacklisted!
I DO expect you to treat my mail server as the legit server that it is!

In a world full of Yahoos I guess I am asking for too much.



Hello,

Thank you for contacting Yahoo! Customer Care.

NOTE: If you are not the administrator for the mail server (domain)
affected, we encourage you to contact the email system administrator so
they can address the possible issues regarding mailings from the mail
server. Your mail server IP reverse DNS should reflect your domain in
the name.

If emails sent by your servers are having delivery problems or being
delivered to the Yahoo! Bulk Mail folder and you would like to prevent
this from occurring, please complete the following application below to
help us determine where your email is most appropriately delivered. We
ask that you provide responsive, complete and truthful information.
Please note that by submitting this information to Yahoo!, you agree to
adhere to the Yahoo! Terms of Service (TOS). You may review these
Terms
by visiting:

http://docs.yahoo.com/info/terms/

If you use a shared mailing service and do not have an IP address
solely
dedicated for your email, please forward this questionnaire to a
representative of your mail service provider, as we will need to
evaluate their overall mailing practices and policies rather than
yours.

In addition, this application process is not a guarantee for delivery
to
our users' Inbox. Individual user filtering preferences may override
system-wide settings. If Yahoo! is made aware of any indication that
your answers are false or inaccurate, or that your mailing practices
have changed, we may, in our sole discretion, take appropriate action,
including but not limited to directing email to the Bulk Mail folder
and
refusing to evaluate any future questionnaire submissions for a period
of six months.

Please know if your application is missing any answers or if your mail
servers or IP addresses are configured incorrectly, it may prolong the
application process.

To begin this application process, we would appreciate you taking the
time to provide us with the information requested below:

1. Do you rent, lease, buy or otherwise obtain email addresses from
companies, individuals, organizations, or websites (other than those
you
own) that do not indicate the recipient will receive email from you or
your organization?

a. If yes, do you explicitly send an opt-in confirmation email to
the
email addresses you have acquired?
i. If yes, please send a text-only example of this email.

b. If no, please explain your purpose for sending email to Yahoo!
users.

2. How do you verify that the true owner of the email address you have
obtained has agreed or subscribed to receive your mailings?

3. Do you offer list management or email services for other companies
(i.e., as an ASP)? If so, please provide us with your standards for
accepting your clients' email lists.

4. Do you rent, lease, sell, or otherwise give email addresses to other
companies, individuals, organizations, or affiliates without providing
notice to the email users that they will be subscribed to the buyer's
specific email list?

5. Please indicate the information below pertaining to sending email.

a. How frequently do you send mail to Yahoo! users in a given month?

b. If you send email to multiple addresses, how many addresses are
sent to, for an average mailing?

c. If you are an ASP, what has your average client mailing frequency
been over the past six months?

d. Are you emails informational and subscriber based (newsletters)?

e. Are your emails for marketing to other than existing customers?

6. Please specify your policies pertaining to both soft (4xx) and hard
(5xx) SMTP response codes or bounce messages.

a. Do you remove email addresses from your distribution list if
emails to them bounce?
Soft:
Hard:

b. How many bounced emails are required before you consider an email
address to be inactive and discontinue communication?
Soft:
Hard:

i. After an email address reaches your bounce limit, how long
(i.e., minutes, hours, etc.) does it typically take to remove the email
address from your distribution list?
Soft:
Hard:

c. Are the any circumstances under which you ignore the standard
definitions of 4xx being temporary and 5xx being permanent, and instead
apply your own non-standard interpretation? If so, when/what/how?

7. If a user requests removal from your distribution list, how long
(i.e., minutes, hours, etc.) does it typically take to remove the email
address?
When user clicks an unsubscribe link (if applicable):
When user requests removal:
Other:

8. If a user is removed from your distribution list, what happens to
that email address in your database?

9. Please copy and paste a text-only example of a recent mailing,
having
the delivery issue, INCLUDING full Internet headers. Include the
entire
error message if email is being returned or undeliverable.
This header should include the "received by: server IP" for the mail
server you want whitelisted.

Please do not send the example as an attachment as we will be unable to
access it.

Within a Yahoo! Mail account, you can display this information by
clicking the "Full Headers" link located within the message in the
bottom right-hand corner.

In Microsoft Outlook, header details are located inside the message, by
selecting "View", then "Message Options". You will be able to cut and
paste the entire "Internet header:" detail from the window into your
reply to this email.

10. Please provide all of the ACTIVE email IP address(es) and domain
names you are currently using to send your mailings including notes
with
regards to dedicated or shared status for each. We do request email
administrators to describe which of their clients corresponds to each
IP
address. Please submit this information in the following format:

IP Address: xxx.xxx.xxx.xxx
Mail Server Domain Name: server_name.domain.com
Notes: dedicated IP, shared IP, shared domain/list server

At this time we can only consider active and correctly configured mail
servers/IPs for possible addition to the whitelist.

11. Are these IP addresses dedicated solely for your company's
mailings?
If not, please specify which IP addresses of your email servers that
are
used only by your organization. Please use the following format:

IP Address: xxx.xxx.xxx.xxx
Mail Server Domain Name: server_name.domain.com
Notes: billing, employee newsletter, company in-house information
only

12. Are you planning on utilizing DomainKeys
(http://antispam.yahoo.com/domainkeys) to authenticate your mailings?
If so, when do you plan to fully implement and use DomainKeys?

13. Please provide the "From" address(es) in the mailings you send.

14. Please provide the URL of your web site.

15. Please provide the URL of your Privacy Policy and other relevant
policies.

16. Please provide the URL of the site at which users opt-in to receive
your mailings.

17. Finally, please provide the following contact information:
Company name:
Postal Address
Street:
City:
State:
Zip Code:
Country:
Key contacts
Name:
Title:
Email address:
Phone number:
Contact email address for important service announcements:

Once you have completed your application, please send your answers to:

mail-abuse-bulk@cc.yahoo-inc.com

IMPORTANT REMINDER: Due to security purposes, our custom messaging
system is unable to access attachments. As such, as opposed to sending
an attachment, we will need you to copy and paste a text-only copy of
any sample email that you are providing us.

Thank you again for contacting Yahoo! Customer Care.

Regards,

Brian

Yahoo! Customer Care - Mail Investigations
http://abuse.yahoo.com

4 Comments:

At 8:48 PM , Blogger davidavdavid said...

I cannot believe that one of the questions Yahoo would ask is if there would be any reason for me as owner/operator of a mail server to enable usrs to send emails to Yahoo members No, of course not! I'm going to mandate that users on the server not send any mail to anyone with an account on a Yahoo mail server.

To that end, since Yahoo put that part of the email equation in question, I'm going to make everyone on my server request that everyone in their address books beg for a Google Gmail invite, so they can actually receive their emails.

 
At 3:22 PM , Anonymous filipinorizalianrockstar49 said...

I hate yahoo mail they have bad service they totally sucks.it is very hard to sign in.very ordinary interface.that's why more people are switching to gmail it is simply the best 100% it has far better features and service very user friendly.GOOGLE YOU ROCK YOU ARE NO.1 KINGPIN OF THE INTERNET INDUSTRY.KUDOS TO GOOGLE COMPANY. to all folks i reccomend you visit awesome filipino sites ff: avrotor.blogspot.com,ericksanjuan. blogspot.com,martinhonasan.com, javijoseph.multiply.com,underground radio1059.multiply.com.thanks GODBLESS.

 
At 9:15 AM , Blogger Susie said...

They need these answers because they don't know what they are doing. They are picking your brain on how to do email and what is worse is you are at their mercy. They don't want to pay for a consultant like you who has a brain to get their email running securely and with stability. What is the most secure email server? One that is shut off and disconnected. I have directed as many friends away from Yahoo and to gmail as I can. ManOS you and I both know that this recession has taken jobs away from people who know how to run an ISP or any technology and given them to the middle school student who can abbreviate Microsoft MS. The time will come when the true techies will rule again. Because corporations like Yahoo will need our help to provide the services they advertise.

 
At 9:34 AM , Anonymous Anonymous said...

They need these answers because they don't know what they are doing. They are picking your brain on how to do email and what is worse is you are at their mercy. They don't want to pay for a consultant like you who has a brain to get their email running securely and with stability. What is the most secure email server? One that is shut off and disconnected. I have directed as many friends away from Yahoo and to gmail as I can. ManOS you and I both know that this recession has taken jobs away from people who know how to run an ISP or any technology and given them to the middle school student who can abbreviate Microsoft MS. The time will come when the true techies will rule again. Because corporations like Yahoo will need our help to provide the services they advertise.

 

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